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Frequently Asked Questions

SUPERAntiSpyware.com is committed to providing prompt and courteous customer support. Listed below are frequently asked questions regarding our products and services.

SUPERAntiSpyware™
 
  1. How does SUPERAntiSpyware compare with the competition?
  2. I am running other spyware and/or virus programs, will SUPERAntiSpyware interfere with them?
  3. If I purchase the Professional version, how long does my subscription last?
  4. Will SUPERAntiSpyware remove ALL the spyware on my system?
  5. How do I download and install the software?
  6. Are cookies really spyware and are they dangerous?
  7. If I prefer manual updates, how frequently should I check for updates?
  8. I have more than one computer, do I have to purchase SUPERAntiSpyware Professional for each of them?
  9. The screen at start up bothers me. How can I turn it off?
  10. Does SUPERAntiSpyware 'phone home' or monitor any of my personal information?
  11. How often should I scan my computer?
  12. How do I uninstall SUPERAntiSpyware?
  13. The scan time seems a bit longer than other products, why is this?
  14. How often are updates provided for the program and spyware definitions?
  15. How does Real Time Protection work to protect me?
  16. I think SUPERAntiSpyware detected something it should not have, what do I do?
  17. I already have protection from my ISP and/or Cable Provider, do I need SUPERAntiSpyware?
  18. My Internet Explorer home page constantly is changed. How can I prevent this?
  19. How do I turn off the splash screen that is displayed when the product starts?
  20. Is there complete documention and help available?
  21. I love this product! How can I spread the word to my friends?
  22. I receive a Windows Installer error when I try to uninstall or install SUPERAntiSpyware. What do I do?
  23. Does SUPERAntiSpyware Professional need to be running for the real-time protection to work?
  24. Why is scheduled scanning not working in SUPERAntiSpyware Professional?
  25. How can I update the database definitions on a PC with no Internet connectivity?
  26. How do I disable SUPERAntiSpyware? I am told that I need to disable my anti-spyware to install another software product.
  27. I receive the error message "The System Administrator has set policies to prevent this installation"
  28. How does the SUPERAntiSpyware Quarantine work?
  29. How do I configure my proxy to allow SUPERAntiSpyware to connect to the Internet?
  30. I receive the error message "There was an error trying to retrieve definitions..."
Orders
 
  1. I lost my registration/activation code, how can I get it again?
  2. How do I download and install the software?
  3. Do I receive a CD with my order? Do I need a CD?
  4. I have lost my software, do I have to purchase again?
  5. I didn't receive the e-mail with my registration/activation code, where is the e-mail?
  6. What is your return policy?
  7. Can I purchase SUPERAntiSpyware with a check or money order?
  8. Where is my CD?
Products
 
  1. With which operating systems is SUPERAntiSpyware.com software compatible?
  2. Do I need to register the software? Where is my registration number?
  3. I purchased SUPERAdBlocker as part of a bundle. Where do I download it?


If you do not find the answer to your question, please submit a Customer Support Request (CSR) ticket and a representative will promptly assist you.

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