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Frequently Asked Questions

SUPERAntiSpyware.com is committed to providing prompt and courteous customer support. Listed below are frequently asked questions regarding our products and services.

Billing/Order Information
  1. I purchased SUPERAntiSpyware and I am now being billed a monthly charge. What is this charge for?
  2. I purchased the software through AOL. Can you give me my registration code?
  3. I purchased the Technical Support from Support.com during checkout. How can I access that Technical Support?
  4. I have a charge for "Support.com 877-493-2778 Ca" on my credit card. What is this?
Installation and Uninstallation
  1. I receive the error message "The System Administrator has set policies to prevent this installation"
  2. My computer can't connect to the Internet. How can I use SUPERAntiSpyware to scan it?
Registration and Activation
  1. I use SUPERAntiSpyware FREE Edition. Where is my registration code?
  2. My registration code doesn't work. When I try to register, SUPERAntiSpyware shows the error message "The number of valid licenses for the registration code you entered has been exceeded. Please contact our support staff." What do I do?
  3. I have a lifetime license, but SUPERAntiSpyware is now asking me to renew
  4. I am asked to register and/or activate again and I have already done so.
  5. What is a registration code?
  6. I purchased SUPERAntiSpyware FREE Edition on CD. Where is my registration code?
  7. I just purchased SUPERAntiSpyware and it says "Code is Invalid!" when I try to activate.
Product Downloads and Definition Updates
  1. How can I update the database definitions on a PC with no Internet connectivity?
  2. I receive the error message "There was an error trying to retrieve definitions..."
  3. If I prefer manual updates, how frequently should I check for updates?
  4. How do I configure my proxy to allow SUPERAntiSpyware to connect to the Internet?
  5. How often are updates provided for the program and spyware definitions?
Product Features and Use
  1. What operating systems is SUPERAntiSpyware compatible with?
  2. Is SUPERAntiSpyware an antivirus program?
  3. What are the differences between SUPERAntiSpyware FREE Edition and SUPERAntiSpyware Professional?
  4. How does the SUPERAntiSpyware Quarantine work?
  5. What does "Enable rescue scan" do?
  6. The screen at start up bothers me. How can I turn it off?
  7. Does SUPERAntiSpyware support other languages besides English?
  8. What is the difference between a Quick Scan and a Critical Point Scan?
  9. How does Real Time Protection work to protect me?
  10. How do I keep SUPERAntiSpyware up to date?
  11. How do I exclude a folder from being scanned by SUPERAntiSpyware?
  12. Does SUPERAntiSpyware Professional need to be running for the real-time protection to work?
  13. Is SUPERAntiSpyware compatible with my web browser?
  14. Should I run all of the Repairs?
  15. Is SUPERAntiSpyware a spam filter?
  16. Do I need to register the software? Where is my registration number?
Malware Detection and Removal
  1. Are cookies really spyware and are they dangerous?
  2. Will SUPERAntiSpyware remove ALL the spyware on my system?
  3. I think SUPERAntiSpyware detected something it should not have. What do I do?
  4. How often should I scan my computer?
  5. My Internet Explorer home page is constantly changed. How can I prevent this?
Technical Issues
  1. How do I disable SUPERAntiSpyware? I am told that I need to disable my anti-spyware to install another software product.
  2. How do I boot into Safe Mode?
  3. Why is scheduled scanning not working in SUPERAntiSpyware Professional?
  4. I am still getting pop-ups when I visit certain websites.
  5. The scan time seems a bit longer than other products, why is this?
  6. Can SUPERAntiSpyware prevent me from accessing a website?
  7. I have no sound on my PC after installing SUPERAntiSpyware.
  8. When I try to find out what's running on my computer, Firefox 3 displays an error message "Install script not found -204." What's wrong?
  9. I receive a "No Disk" error when scanning with SUPERAntiSpyware.
  10. When I Installed the Last Update My Home Page indicates it was changed
  11. I receive a Windows Installer error when I try to uninstall or install SUPERAntiSpyware. What do I do?
  12. SUPERAntiSpyware says "Setup is requesting authorization..." during installation. What does this mean?
Product Order Information
  1. I have more than one computer, do I have to purchase SUPERAntiSpyware Professional for each of them?
  2. If I purchase the Professional version, how long does my subscription last?
  3. How much does SUPERAntiSpyware Professional cost in my currency?
  4. I have lost my software, do I have to purchase again?
  5. What is your return policy?
  6. There is no golden lock shown in my browser when I go to order. Is this site secure?
  7. I paid through Paypal, where is my registration code?
  8. How can I purchase a SUPERAntiSpyware site license?
  9. Where is my CD?
  1. I am running other spyware and/or virus programs, will SUPERAntiSpyware interfere with them?
  2. What is your customer support telephone number?
  3. How long is the trial period for SUPERAntiSpyware Professional?
  4. How does SUPERAntiSpyware compare with the competition?
  5. I already have protection from my ISP and/or Cable Provider, do I need SUPERAntiSpyware?
  6. Does SUPERAntiSpyware 'phone home' or monitor any of my personal information?
  7. I love this product! How can I spread the word to my friends?
  8. Where can I read the SUPERAntiSpyware End User License Agreement (EULA)?
Resellers and Partners
  1. How do I become an authorized SUPERAntiSpyware reseller?
Need More Help?
  1. How do I find the answer to my question about using SUPERAntiSpyware?

If you do not find the answer to your question, please submit a Customer Support Request (CSR) ticket and a representative will promptly assist you.

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