Home
|
Download
|
Purchase
|
Support
|
Forums
|
Blog
|
Company
|
Contact Us
Customer Service and Product Support
Search our knowledgebase - i.e. How do I register?
SUPERAntiSpyware.com is committed to providing prompt and courteous customer support. Listed below are common questions regarding orders and products.
Top Customer Issues and Help
How do I uninstall SUPERAntiSpyware?
How do I download and install SUPERAntiSpyware?
I lost my registration/activation code, how can I get it again?
SUPERAntiSpyware will not run when my computer starts or when I double-click it.
How do I register my software / where do I enter my registration code?
When I try to install a SUPERAntiSpyware program update, I receive the error message "The update must be done from an account with administrator privileges."
I didn't receive the e-mail with my registration/activation code, where is the e-mail?
Do I receive a CD with my order? Do I need a CD?
Installation and Uninstallation
How do I uninstall SUPERAntiSpyware?
How do I download and install SUPERAntiSpyware?
I receive the error message "The System Administrator has set policies to prevent this installation"
I receive a Windows Installer error when I try to uninstall or install SUPERAntiSpyware. What do I do?
I receive the error message "The Windows Installer Service could not be accessed..."
My computer can’t connect to the Internet. How can I use SUPERAntiSpyware to scan it?
I receive the error message "The Error 1327. Invalid Drive..."
Registration and Activation
I lost my registration/activation code, how can I get it again?
How do I register my software / where do I enter my registration code?
I use SUPERAntiSpyware FREE Edition. Where is my registration code?
I am asked to register and/or activate again and I have already done so.
What is a registration code? What is an activation code?
My registration code doesn't work. When I try to register, SUPERAntiSpyware shows the error message "The number of valid licenses for the registration code you entered has been exceeded. Please contact our support staff." What do I do?
I purchased SUPERAntiSpyware FREE Edition on CD. Where is my registration code?
Product Downloads and Definition Updates
How can I update the database definitions on a PC with no Internet connectivity?
How do I download and install SUPERAntiSpyware?
I receive the error message "There was an error trying to retrieve definitions..."
If I prefer manual updates, how frequently should I check for updates?
How do I configure my proxy to allow SUPERAntiSpyware to connect to the Internet?
How often are updates provided for the program and spyware definitions?
Product Features and Use
What operating systems is SUPERAntiSpyware.com software compatible with?
What are the differences between SUPERAntiSpyware FREE Edition and SUPERAntiSpyware Professional?
How does the SUPERAntiSpyware Quarantine work?
How does Real Time Protection work to protect me?
The screen at start up bothers me. How can I turn it off?
Does SUPERAntiSpyware support other languages besides English?
Does SUPERAntiSpyware Professional need to be running for the real-time protection to work?
Is SUPERAntiSpyware a spam filter?
Is SUPERAntiSpyware compatible with my web browser?
Do I need to register the software? Where is my registration number?
Is SUPERAntiSpyware an antivirus program?
How do I keep SUPERAntiSpyware up to date?
How do I add items to the trusted/allowed items list?
Malware Detection and Removal
Will SUPERAntiSpyware remove ALL the spyware on my system?
Are cookies really spyware and are they dangerous?
How often should I scan my computer?
I think SUPERAntiSpyware detected something it should not have. What do I do?
My Internet Explorer home page is constantly changed. How can I prevent this?
Technical Issues
SUPERAntiSpyware will not run when my computer starts or when I double-click it.
When I try to install a SUPERAntiSpyware program update, I receive the error message "The update must be done from an account with administrator privileges."
How do I disable SUPERAntiSpyware? I am told that I need to disable my anti-spyware to install another software product.
How do I boot into Safe Mode?
The scan time seems a bit longer than other products, why is this?
Can SUPERAntiSpyware prevent me from accessing a website?
Why is scheduled scanning not working in SUPERAntiSpyware Professional?
I am still getting pop-ups when I visit certain websites.
I have no sound on my PC after installing SUPERAntiSpyware.
I receive a "No Disk" error when scanning with SUPERAntiSpyware.
When I try to install a SUPERAntiSpyware program update, the list of available updates is blank, or the download fails with no error message. How do I fix this?
While SUPERAntiSpyware is quarantining, I get the error message "Runtime Error! ... R6025 - pure virtual function call." How do I fix this?
When I try to find out what's running on my computer, Firefox 3 displays an error message "Install script not found -204." What's wrong?
Why is first chance prevention grayed out?
Product Order Information
I have more than one computer, do I have to purchase SUPERAntiSpyware Professional for each of them?
I didn't receive the e-mail with my registration/activation code, where is the e-mail?
Do I receive a CD with my order? Do I need a CD?
If I purchase the Professional version, how long does my subscription last?
I have lost my software, do I have to purchase again?
What is your return policy?
I paid through Paypal, where is my registration code?
Can I purchase SUPERAntiSpyware with a check or money order?
How can I purchase a SUPERAntiSpyware site license?
I purchased SUPERAdBlocker as part of a bundle. Where do I download it?
There is no golden lock shown in my browser when I go to order. Is this site secure?
Where is my CD?
How much does SUPERAntiSpyware Professional cost in my currency?
General
I am running other spyware and/or virus programs, will SUPERAntiSpyware interfere with them?
What is your customer support telephone number?
How does SUPERAntiSpyware compare with the competition?
How long is the trial period for SUPERAntiSpyware Professional?
Is there complete documention and help available?
I already have protection from my ISP and/or Cable Provider, do I need SUPERAntiSpyware?
Does SUPERAntiSpyware 'phone home' or monitor any of my personal information?
I love this product! How can I spread the word to my friends?
Where can I read the SUPERAntiSpyware End User License Agreement (EULA)?
Resellers and Partners
How do I become an authorized SUPERAntiSpyware reseller?
Need More Help?
How do I find the answer to my question about using SUPERAntiSpyware?
Donate
|
Terms of Service
|
Privacy Policy
|
Company
|
Contact
(c) Copyright 2005-2010 - SUPERAntiSpyware.com
