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Frequently Asked Questions

Below is the answer to your question. If your question is not completely answered, please submit a Customer Support Request (CSR) and a representative will assist you.
 
I think SUPERAntiSpyware detected something it should not have. What do I do? Click here to return to the FAQ page!
 
All spyware and virus scanners from time to time detect what is called a "false positive". A false positive is when the scanner detects a harmless file as an infected file.

If you believe SUPERAntiSpyware has improperly detect a file as harmful, please use the built-in false positive reporter in SUPERAntiSpyware to send a sample of the file directly to our definitions team. The false positive reporter is available at the end of a scan. The item must be detected during the scan, not in quarantine.

At the end of the scan, click once on the item to be submitted to highlight it, and click the "Report False Positive" button to the right.



The file will be submitted to the SUPERAntiSpyware team for analysis. If it's found to be benign, it will be excluded from SUPERAntiSpyware's definitions.

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