SUPERAntiSpyware FAQ - I think SUPERAntiSpyware detected something it should not have. What do I do?

Frequently Asked Questions

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I think SUPERAntiSpyware detected something it should not have. What do I do?

All spyware and virus scanners from time to time detect what is called a "false positive". A false positive is when the scanner detects a harmless file as an infected file.

If you believe SUPERAntiSpyware has improperly detect a file as harmful, please use the built-in false positive reporter in SUPERAntiSpyware to send a sample of the file directly to our definitions team. The false positive reporter is available at the end of a scan. The item must be detected during the scan, not in quarantine.

At the end of the scan, click once on the item to be submitted to highlight it, and click the "Report False Positive" button to the right.

The file will be submitted to the SUPERAntiSpyware team for analysis. If it's found to be benign, it will be excluded from SUPERAntiSpyware's definitions.