Below is the answer to your question. If
your question is not completely answered, please submit a Customer
Support Request (CSR) and a representative will assist you.
|What is your customer support telephone number?
|SUPERAntiSpyware.com does not offer telephone support at this time.
We have found that the vast majority of customer inquiries can be handled through our website's ticketed support system. The support system allows us to maintain a timely, polite, straightforward, and clear correspondence with our customers. Most inquiries are responded to within one to two hours of ticket submission -- and many tickets are responded to within minutes of submission during our core business hours. All responses are crafted by real, technically knowledgeable people, and all SUPERAntiSpyware customer service and support staff are located in North America.
Our service and support staff can handle any type of inquiry ranging from general product questions all the way to malware diagnosis and removal -- all without the need for a telephone call.
If your question has not been answered by our support FAQs, please submit a Customer Support Request.
Why don't you offer telephone support?
Again, we have found that the most efficient way of responding to customer questions is through a support system. To the customer's benefit, it produces expedient and effective answers. Using such a system allows us to allocate more knowledgeable staff to work with customer problems.
I want someone to call me. Will you call me?
We apologize but we cannot call you.
But I feel more comfortable talking with a live person on the phone!
When you submit a support request on our website, you will be interacting with a real person.
Will you be able to deal with my question or issue effectively? Will you answer me?
To date, we have processed over 100,000 individual customer support requests at SUPERAntiSpyware.com. We review and consider every ticket, and we do not close a ticket until we have answered you.
I use the FREE Edition. Will you respond to my support request?
We give priority to our SUPERAntiSpyware Professional customers, but we will definitely answer all requests that come through our support system.
What is your support e-mail address?
We do not offer direct e-mail support correspondence.
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