Frequently Asked Questions

I receive the error message "The System Administrator has set policies to prevent this installation"

This error means that the Windows Installer facility on your PC has been disabled -- usually as the result of a malware infection.

NOTE: SUPERAntiSpyware cannot be installed or uninstalled from Safe Mode. Please make sure that you are in Normal Mode before attempting to install or uninstall SUPERAntiSpyware.

To re-enable the Windows Installer, please follow these steps:

1. Make sure that you are logged in to an Administrator account.

2. Click the Windows "Start" menu.

3. On Windows XP Professional, click the "Run..." item. On versions of Windows Vista that support Group Policy, type Run in the "Start search" field, and then click on "Run" when it appears in the list of search results.

4. Type gpedit.msc in the "Open:" field and click "OK" to open the Group Policy editor.

5. Select and expand the "Local Computer Policy" item at the top of the tree in the left-hand pane.

6. Select and expand the "Computer Configuration" item under "Local Computer Policy".

7. Select and expand the "Administrative Templates" item under "Computer Configuration".

8. Select and expand the "Windows Components" item under "Administrative Templates".

9. Select and expand the "Windows Installer" item under "Windows Components".

10. Find and right-click the item "Disable Windows Installer" in the list in the right-hand pane. Select "Properties" from the menu.

11. Make sure that, under the "Setting" tab, "Disable Windows Installer" is set to either "Not Configured" or "Disabled".

12. Click "OK" to save these settings.

13. Exit the Group Policy editor.

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