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Frequently Asked Questions

Below is the answer to your question. If your question is not completely answered, please submit a Customer Support Request (CSR) and a representative will assist you.
 
How do I configure my proxy to allow SUPERAntiSpyware to connect to the Internet? Click here to return to the FAQ page!
 
If your Internet connection requires the use of a proxy, you will need to create an exception for superantispyware.com. This will ensure that SUPERAntiSpyware can update both its program components and its definition databases.

To do this, go to your Internet Explorer Tools menu -> Internet Options... item -> Connections tab -> LAN Settings button -> Proxy server group.

Click on the Advanced... button. In the Exceptions list, add:

*.superantispyware.com

If you have any questions about configuring your proxy correctly, we recommend consulting with the technical documentation and support resources provided by your ISP, network software provider, and/or IT administrator.

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