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Frequently Asked Questions

Below is the answer to your question. If your question is not completely answered, please submit a Customer Support Request (CSR) and a representative will assist you.
 
How do I uninstall SUPERAntiSpyware? Click here to return to the FAQ page!
 
Preferred Uninstallation Method

For Windows 2000, Windows XP, Windows 2003, Windows Vista, Windows 7, Windows 8, Windows 8.1

Follow these steps to uninstall through the Windows Control Panel:

1. Exit SUPERAntiSpyware.

It is recommended that you close all other running applications before attempting to uninstall SUPERAntiSpyware.

2. Go to the Windows Control Panel. On Windows XP and earlier operating systems, open Add or Remove Programs. On Windows Vista, open Programs / Uninstall a program (or Programs and Features if in Classic View mode.)

The Control Panel can be accessed from your Start menu -> Control Panel.

3. Find SUPERAntiSpyware in the list of installed programs and select it.

It should appear as SUPERAntiSpyware FREE Edition or SUPERAntiSpyware Professional Edition, depending on what edition of the software you have installed.

4. On Windows XP and earlier operating systems, click the "Remove" button. On Windows Vista, click the "Uninstall" button.

5. Follow the instructions, if any, given by the uninstall wizard.

6. Reboot your PC immediately after the uninstall has completed.

Rebooting your PC is essential. If you do not reboot your PC, the uninstall may be unsuccessful.



Alternate Uninstallation Method

For Windows 2000, Windows XP, Windows 2003, Windows Vista, Windows 7, Windows 8, Windows 8.1

Follow these steps to use the Uninstaller Assistant:

1. Exit SUPERAntiSpyware.

To exit SUPERAntiSpyware, right-click the SUPERAntiSpyware system tray icon (the orange/brown bug running near your clock) and select "Exit" from the menu.

It is recommended that you close all other running applications before attempting to uninstall SUPERAntiSpyware.

2. Download and run the SUPERAntiSpyware Uninstaller Assistant:

Click here to download the proper version for your operating system:

SUPERAntiSpyware Uninstaller Assistant (32-Bit)

SUPERAntiSpyware Uninstaller Assistant (64-Bit)

3. Follow the instructions given by the Uninstaller Assistant.



If you encounter uninstallation problems, or if SUPERAntiSpyware FREE Edition or SUPERAntiSpyware Professional Edition does not appear in your installed programs list, please follow these steps:

On Windows ME and Windows 98SE

1. Exit SUPERAntiSpyware.

It is recommended that you close all other running applications before attempting to uninstall SUPERAntiSpyware.

2. Download and re-run the install package for SUPERAntiSpyware.

If you are using SUPERAntiSpyware FREE Edition, download the SUPERAntiSpyware FREE edition installer. If you are using SUPERAntiSpyware Professional Edition, download the SUPERAntiSpyware Professional edition installer.

Click here to download: SUPERAntiSpyware FREE Edition installer

Click here to download: SUPERAntiSpyware Professional Edition installer

3. When the install wizard launches, you will be presented with the options to "Modify", "Repair", or "Remove" SUPERAntiSpyware. Select "Remove" and follow the wizard to completion.

4. Reboot your PC immediately after the uninstall has completed.

Rebooting your PC is essential. If you do not reboot your PC, the uninstall may be unsuccessful.

If you receive an error during the uninstallation process, please refer to the FAQ on issues with the Windows Installer.



If your problem is still not solved, please
contact customer support.

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