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Frequently Asked Questions

Below is the answer to your question. If your question is not completely answered, please submit a Customer Support Request (CSR) and a representative will assist you.
Why won't my order go through? Click here to return to the FAQ page!
Two common reasons a card is declined by your bank:

  1. The CVV2 security code (3 digits on back), card number, or expiration date are incorrect.
  2. The billing address (in particular, the zip code) used for purchase does not match the address on file for the payment method.
We recommend double checking your order and making sure the information you input is correct. If you are unsure you can always talk to your bank or card issuer to verify your information.

Please note the system does not accept prepaid gift cards.

Click here if you need assistance with this issue

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